Qualtrics CX and EX Application Consultant - India based
AKT’s brand and design identity refer to the way in which we represent AKT to the world including all actions we take to influence prospect, customer, and partner perception of our organization and services. This includes the consistency of the language we use, what our logo looks like, what images we present in our publications, what color palette we use in our presentations, how we sign our emails, and what we publish on social media.
AKT is looking for Qualtrics Customer Experience and Employee Experience Application Consultants who will lead the client onboarding and solution delivery process. The consultant is responsible for helping customers unlock the full potential of the Qualtrics platform to run value-driven programs. This role also serves as a client advocate, actively listening to their needs and driving key operational and product enhancements internally.
Reporting to the Head of Qualtrics Solution Consulting, this is a full-time position, open to candidates living and eligible to work in India.
Key Responsibilities:
- Solution design and configuration of a business solution
- End to end system configuration
- Data visualization
- Documentation
- Training delivery
- Client-facing activities and client communication
- Project management at small scale
Job Requirements:
- 3+ years of experience with Qualtrics Customer Experience or Employee Experience Consulting
- Experience with SPSS, Power BI, or SAP Analytical Cloud – an advantage
- Experience with supporting HR Technology or CRM – an advantage
- Proficiency with AI tools - an advantage
- A degree in business relevant fields and research experience – an advantage
- Knowledge of CSS or Python – an advantage
- Language skills in English (very high level both written and verbal) – a must
Personal Skills:
- Excellent verbal and written communication skills
- Curiosity, flexibility, and a can-do-attitude
- Proactivity and creativity in asking “why” and also providing solutions
- Continuous learning
- Technical orientation
- Ability to work on several projects simultaneously and independently
- Customer-centric approach
AKT Offers:
- Realistic growth opportunities into either technical practices or business consulting environment
- A range of benefits and opportunities for career growth
- Flexible working hours
- Stimulating and collaborative working environment
- Internal knowledge transfer, training and coaching by our dynamic team of consultants and experts
- International business environment (offices in the UK, DACH, India, North America, Israel, and Czech Republic)
