Qualtrics Customer Experience Advisor - Europe/UK based
AKT, a global People solutions and services company, is looking for a Customer Experience Advisor, to provide consulting for Qualtrics engagements. Qualtrics is an experience management software which enables the creation and distribution of surveys, along with the collection of data derived from user feedback and reports.
If you have a passion for shaping the future of organizations through enhanced customer and employee experiences, this role is your calling. Your advisory services will be instrumental in guiding the strategic direction of our engagements through designing a cutting-edge Qualtrics CX program. With a focus on actionable insights, your contributions will be key to our continuous pursuit of excellence in experience management.
Reporting to the Head of Qualtrics Advisory, this is a customer-facing freelance role available to candidates located in the UK or European regions, with the flexibility for a part-time role.
Key Responsibilities:
- Maintain Qualtrics Certifications Customer Experience solutions
- Participate in pre-sales activities and help scope and architect the business solution
- Operate as a trusted Advisor for C-Suite type customer contacts
- Lead program and project design workshops to produce vision, blueprint and roadmap
- Work with the implementation team, develop and validate innovative, scalable pre-packaged solutions
- Provide consulting support to global accounts with complex organizational and tech environment. This may include survey/assessment design, change management consulting, post-survey data analysis and interpretation, executive presentations, action planning consulting
- Conduct, write and present on global trends and benchmarks, case studies and best-practices at industry conferences and with specific customers
- Coordinate team of advisors
- Can operate as an Engagement Manager
- Drive additional business to the practice
Job Requirements:
- 20+ years of experience working with clients on their survey programs, customer and employee assessment programs or Insights / Analytics function with large and complex enterprises
- Master’s degree in either Psychology, Sociology, Industrial Organizational, Marketing, Business Administration, Behavioral Sciences and related fields
- A blend of agency-side experience as well as internal-client experience is ideal, although candidates from either side will be considered
- Consultative and relationship builder who can quickly understand client needs and requirements
- Have a strong understanding of good research methodology; item design and data collection
- Able to analyze and interpret data, and report back insights to customers
- Qualtrics knowledge
- MS Excel – an advantage
- Language skills in English (very high level both written and oral) – a must
Personal Skills:
- Entrepreneurial, business minded
- Outstanding customer relationships with C-Level type contacts
- Excellent writing and presentation skills
- Curiosity, flexibility and a can-do-attitude
- Analytical and data-driven thinking
- Technical orientation
- Proactivity and creativity in asking “why” and also providing solutions
- People loving, excellent listening and communication skills
- Ability to work on several projects simultaneously and independently
AKT Offers:
- A wide range of benefits and opportunities for career growth
- Wide variety of super interesting and exciting projects, working with leading brands (national and international)
- Top notch methodologies such as customer and employee experience management, agile, lean startup, design thinking, workshop facilitation, tech and more
- Challenging and very dynamic small team that is expected to grow and develop
- Recreation and enthusiasm that will drive you to self-actualization
- International business environment (offices in the UK, DACH, India, France, North America, Israel, and Czech Republic)
