Qualtrics Service Desk Specialist - Czech based
As one of the largest SAP Cloud People Solutions consulting firms in the EMEA region, AKT is looking for Qualtrics Service Desk professionals who will handle customers from all over the world, providing swift solutions together with an international team of experienced Qualtrics consultants.
Qualtrics is an experience management software which enables the creation and distribution of surveys, along with the collection of data derived from user feedback and reports. This is one of the services solutions that we provide to our clients for employee and customer experience.
Reporting to the Qualtrics Delivery Operations Lead, this position is open to candidates who can work onsite in our office in Ostrava, Czech Republic.
Key Responsibilities:
- Handling the proper resolution of incidents and service requests related to Qualtrics surveys
- Coordinating escalations and resolutions of critical issues
- Seeking improvements, standardization, and automations
- Creating and maintaining documentations
Job Requirements:
- Minimum of 1 year of experience in service desk / help desk or customer center
- Technologically savvy
- A high level of spoken and written English, at least B2
- Any additional language (French, German) – an advantage
- Responsible, communicative, motivated and customer oriented
- Ability to follow written instructions
- Willingness to work in morning and afternoon shifts
- Proven experience with direct communication with customers
- Experience from international environments - an advantage
- Knowledge of Qualtrics – an advantage
- Experience with Jira – an advantage
Personal Skills:
- Excellent interpersonal skills, a team player, with strong communication and presentation skills
- Organized, being able to multitask, prioritize tasks, and meet deadlines
- Ability to think critically and take initiatives
- Capable of exercising sound judgment
- Hands-on and detailed oriented
- Autonomous and capable of taking proactive and creative actions with the relevant level of coordination
AKT Offers:
- A wide range of opportunities for career growth
- Stimulating and collaborative working environment
- Internal knowledge transfer, training, and coaching
- International business environment (offices in the UK, DACH, India, France, Israel, North America, and Czech Republic)
