Sales Operations Specialist - Czech based
AKT is one of the leading Qualtrics Platinum partner worldwide thanks to its unique value proposal, including best-in-class Advisory, Cloud Enterprise Architecture, Application implementation and integration.
The AKT Experience Management practice, XM, is seeking a dynamic and experienced Sales Operations Specialist to support our XM Practice in the sales of Licenses and Services. This role will involve close collaboration with our sales team, global sales operations account engagement managers, project managers, and our cloud business partner, Qualtrics. The Sales Operations Specialist will work closely with Delivery Operations and Global Sales Operations to ensure smooth and efficient sales operations.
This is a full-time role and is open to candidates living in the Czech Republic, Ostrava.
Key Responsibilities:
- Sales Operational Support: Assist the sales team in managing the sales pipeline, forecasting to achieve sales targets for Licenses and Services
- Deal Support: Assist the sales and account engagement team with the development of proposals, the support to bid process (RFP)
- Process Optimization: Optimize the practice sales processes to ensure company sales processes are followed with efficiency
- Salesforce Management: Maintain and oversee the use of Salesforce to manage sales operations, ensuring data accuracy and leveraging the platform for reporting and analytics
- Stakeholder Collaboration: Work closely with Delivery Operations and Global Sales Operations
- Partner Management: Liaise with Qualtrics to ensure seamless integration of their cloud services into our sales offerings and our services offerings into their cloud services
- Reporting and Analytics: Generate and analyze sales reports to identify trends
- Project Management: Collaborate with project managers to ensure sales operations align with project delivery timelines and objectives
- International Coordination: Manage sales operations across AKT Market Leaders, ensuring compliance with local regulations and practices
Job Requirements:
- Bachelor's degree in Business, Sales, or a related field
- Proven experience in sales operations, preferably in a SaaS or cloud services environment
- Strong proficiency in Salesforce and other CRM tools
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels
- Experience working in an international setting, with a good understanding of global sales operations
- Proficiency in English; additional languages (French, German) are a plus
- Living and qualified to work in the Czech Republic (Ostrava region)
Personal Skills:
- Organized, resilient, able to multitask, prioritize tasks and meet deadlines
- Analytical and capable of exercising sound judgment
- Hands-on and detailed oriented
- Autonomous and capable of taking proactive action with little or no direction
- Ability to motivate others to action
- Strong ability to "make things happen" – coordinating between people, following up on them, helping to solve problems or direct towards problems solving
- Team player with strong commitment to accomplish tasks and goals
- Customer-facing communication skills
AKT Offers:
- A wide range of benefits and opportunities for career growth
- Stimulating and collaborative working environment
- Internal knowledge transfer, training, and coaching
- International business environment (offices in DACH, UK, France, North America, Czech Republic, Israel, India, and Cyprus)
